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Actively listening for patient safety
This video talks about the importance of actively listening for patient safety – ensuring all viewpoints are heard and that mistakes are avoided.
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Family Violence Death Review Committee: Fifth Report Data
This companion report documents the devastation of family violence – the lives lost and the enduring burden of harm afflicted upon the living.
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A Window on the Quality of New Zealand's Health Care (November 2015)
This report looks at currently available measures within a framework for understanding quality and considers ‘How good is New Zealand’s health care?’
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Patients' experience of using hospital services: An analysis of trends in inpatient surveys in NHS acute trusts in England, 2005–13
This report from The King's Fund provides an analysis of trends in inpatient surveys in NHS acute trusts in England from 2005–13.
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Survey resources for health care staff
This page contains background information and links to resources for health care staff to support participation in the patient experience surveys.
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Orthopaedic surgery implementation guide
This guide provides guidance for the implementation and delivery of the national Surgical Site Infection Improvement Programme (SSIIP) for orthopaedic surgery in New Zealand.
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The importance of consumers in Whakakotahi: primary care quality improvement (HUCHS consumers)
Consumers involved in Hutt Union & Community Health Services’ Whakakotahi quality improvement project talk about their experience and the Toiora exercise programme they developed.
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The co-design process
Co-design is how we partner to design a higher quality and safer health system. Watch this 1-minute animation to learn more.
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Surgical Site Infection Improvement Programme information sheet
The Surgical Site Infection Improvement (SSII) programme was established to encourage culture change and practice improvements that better support the prevention of SSIs.
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