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• Patient experience survey core question handbook
  Resource | Published: 18 Aug 2023

  This handbook explains the purpose of the patient experience survey core question set and how it fits within the national survey questionnaires. It also outlines some issues to consider when using the set in your own local data collection activities.

  Patient experience
• Second annual update on increasing transparency in New Zealand health care
  Resource | Published: 19 Nov 2021

  This is the second annual update as required by the Ombudsman from the Ministry of Health and the Health Quality & Safety Commission (the Commission) on the sector’s progress towards increasing transparency of health data in New Zealand by June 2021.

  Health Quality Intelligence
• Third annual update on increasing transparency in New Zealand health care
  Resource | Published: 19 Nov 2021

  This is the third annual update as required by the Ombudsman from the Ministry of Health and the Health Quality & Safety Commission (the Commission) on the sector’s progress towards increasing transparency of health data in New Zealand by June 2021.

  Health Quality Intelligence
• Adult primary care patient experience survey: PHO guide to getting started
  Resource | Published: 20 Jun 2022

  A guide for primary health organisations (PHOs) about getting started with the adult primary care patient experience survey.

  Patient experience
• Petala's story: The importance of meeting cultural needs for Pacific Island families
  Resource | Published: 23 Jun 2022

  Petala was anxious when she found out she was pregnant. She wanted a Pacific Island midwife as she says coming from a Samoan family she thrives on community. Petala talks about the need for education around pregnancy and sex in the Pacific community.

  Consumer
• Highlights in 2024/25
  General page

  Some of the work highlighted in our Annual report

• Patient Deterioration
  General page

  We work with hospitals to establish recognition and response systems for managing the care of acutely deteriorating patients.

• Surgical site infection (SSI) investigation tool
  Resource | Published: 19 Jan 2022

  Tool for health providers to support review of adverse events involving surgical site infections.

  Infection prevention and control
• Topic 4 – Addressing risk factors in an individualised care plan
  General page
• Paediatric vital sign chart (PVSC) quick reference guide
  Resource | Published: 16 Jan 2024

  This guide gives quick ‘how to’ answers to commonly asked questions about completing the paediatric vital sign charts.

  Patient deterioration