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Learning from harm programme restorative responses workbook
This workbook is an introduction to restorative responses in the context of adverse events. A restorative response is a relational approach that is guided by a need to address harm, meet needs, restore trust, prevent repetition and promote repair.
- Delirium (Frailty care guides 2023)
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How to engage with consumers and whānau following an adverse event
Engaging consumers and whānau in reviews of harm can help to make health care safer.
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Quality and Safety Markers
Quality and Safety Markers (QSMs) show whether key safety actions are being taken in health care and how they affect patient harm. They help us track processes and outcomes to understand good practice and where improvement is needed.
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Always Report and Review list 2021–22
The Always Report and Review list is a subset of adverse events that health providers should report and review in the same way as SAC 1 and 2 rated events, irrespective of whether or not there was harm to the consumer.
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Patient experience survey core question handbook
This handbook explains the purpose of the patient experience survey core question set and how it fits within the national survey questionnaires. It also outlines some issues to consider when using the set in your own local data collection activities.
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Been invited to take part?
This page is for anyone who has received an invitation to take part in one of our patient experience surveys. Patient feedback can shape the health system and the future of health care. Your views are important to us.
- Interventions
- Sexuality and intimacy (Frailty care guides 2023)
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Ordering hospital and primary care patient experience survey resources
Copies of our hospital and primary care patient experience survey flyers and posters can be ordered for your practice or health care facility free of charge. Fill in the form on this page and we will send out your requested quantities.