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Evaluation of the primary care patient experience survey tool
In 2017, the Ministry commissioned this formative evaluation of the National Primary Care Patient Experience Survey tool to assess how well it is working and whether improvements can be made.
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Co-design in health: free e-learning courses available
We have developed a suite of free e-learning courses for co-design that are available to all health care professionals through Manatū Hauora | Ministry of Health’s Learn Online platform.
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Family of measures
Watch Dr Robert Lloyd from the Institute for Healthcare Improvement (IHI), show how to use a 'family of measures' to monitor the impact of quality improvement work.
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Patient experience
We conduct national patient experience surveys to regularly collect, measure and use patient experience feedback for quality improvement.
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Webinar recording: Optimising the use of antibiotics in the management of urinary tract infections in aged residential care
In this webinar held in February 2023, presenters from Te Tāhū Hauora Health Quality & Safety Commission, Observatory Village Lifecare and HealthCERT presented on optimising the use of antibiotics in the management of UTI in aged residential care.
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New Zealand patient experience survey programme refresh 2019/20
This document describes the process the Health Quality & Safety Commission (the Commission) and its contracted provider, Ipsos, undertook in 2019/20 to review and refresh the New Zealand patient experience survey programme.
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Te Whatu Ora - Nelson Marlborough case study: Trauma at the top of the South
The transition from hospital to home can be challenging for patients who have experienced major trauma. The team at Te Whatu Ora – Nelson Marlborough identified that discharge information is often complex and confusing for patients.
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Statement of Performance Expectations 2019/20
The Health Quality & Safety Commission's Statement of Performance Expectation for the period 1 July 2019 to 30 June 2020.
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Statement of Performance Expectations 2020/21
The Health Quality & Safety Commission's Statement of Performance Expectation for the period 1 July 2020 to 30 June 2021.
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Statement of Performance Expectations
The Health Quality & Safety Commission's Statement of Performance Expectation for the period 1 July 2021 to 30 June 2023.