Survey resources for home and community support services staff
This page has information and links to resources for staff, to support participation in the national home and community support services experience survey.
Communications toolkit
The more people who take part in the survey, the better the quality of information you will have about their experiences of your service.
You can use simple tools to promote the survey, which could help achieve a higher response rate. You can find these in the communications toolkit.
Comms toolkit accordion set
Give your clients information flyers to raise awareness about the survey. The flyers are available in a range of languages.
You can download here or request printed copies directly from survey@hqsc.govt.nz.
To raise awareness about the survey you can send a pre-notification email to your clients. We have suggested some email text in the communications toolkit.
Email and SMS text message will be used to send the survey. Email is expected to deliver the highest response rate. Check that you have up-to-date contact details for people.
Staff should prepare for the survey so they can answer any questions.
Information flyers
Give your clients information flyers to raise awareness about the survey. The flyers are available in a range of languages.
You can download here or request printed copies directly from survey@hqsc.govt.nz.
Download copies of the information flyers.
Pre-notification email
To raise awareness about the survey you can send a pre-notification email to your clients. We have suggested some email text in the communications toolkit.
Access the communications toolkit.
Collect contact details
Email and SMS text message will be used to send the survey. Email is expected to deliver the highest response rate. Check that you have up-to-date contact details for people.
Help your staff prepare for the survey
Staff should prepare for the survey so they can answer any questions.
FAQs for participants
The ‘Been invited to take part?’ webpage has information and frequently asked questions about the survey. This link is included in the email sent to people when they are invited to take part in the survey.
Privacy impact assessment report
The Home and community support services experience survey: Privacy impact assessment report addresses the impact that the survey may have on individual privacy, and outlines steps taken to assess and minimise potential areas of risk along with compliance with the information privacy principles.
Home and community services experience survey: Privacy impact assessment report (PDF 635KB)
Need help?
Contact your organisation’s survey lead, who can help with information about the survey and what you need to do.
Ipsos New Zealand is also available to help if needed. Call 04 974 8630 or email NZPatientExperienceSurvey@ipsos.com.
You can also contact Te Tāhū Hauora Health Quality & Safety Commission at survey@hqsc.govt.nz.
Survey timeline
Using HCSS survey data for quality improvement
The following resources are available to support quality improvement activities.
Published: 5 Jul 2024
Modified: 11 Apr 2025
