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National summary of adverse events reported to the Health Quality & Safety Commission 1 July 2019 to 30 June 2020A national summary of adverse events reported to the Health Quality & Safety Commission 1 July 2019 to 30 June 2020.
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Bula Sautu – A window on quality 2021: Pacific health in the year of COVID-19The latest in our ongoing Window on Quality series focuses on health for Pacific peoples, from maternity to end of life, using a life-course approach, and includes expert perspectives on how the health system is performing for Pacific peoples.
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Summary: Bula Sautu – A window on quality 2021: Pacific health in the year of COVID-19A summary of the latest report in our Window on Quality series which focuses on health for pacific peoples, from maternity to end of life using a life-course approach.
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Adult primary care patient experience survey: protocol for reviewing patient commentsThis document outlines the protocol for reviewing patient comments from the adult primary care patient experience survey.
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Adult primary care patient experience survey: PHO guide to getting startedA guide for primary health organisations (PHOs) about getting started with the adult primary care patient experience survey.
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Adult primary care patient experience survey: Patient management system instructionsPatient management system instructions for the primary care patient experience survey, for Best practice, Medtech and MyPractice patient management systems.
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Patient experience surveys: flyer/poster for patientsThese documents can be used as a flyer or poster for patients to promote the patient experience survey in hospitals, PHOs and general practices. They are available in a range of languages.
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National patient experience survey: Results for patients treated in November 2019Results of the national inpatient experience survey for patients treated in November 2019.
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Adult primary care patient experience survey 2019: A review of responses in the general practice module and suggestions for the futureThis report seeks to give readers a focused review of responses to the general practice section of the 2019 New Zealand adult primary care patient experience survey.
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Self-review report based on the Performance Improvement FrameworkIn 2019, the Health Quality & Safety Commission completed a self-review, based on the State Services Commission’s Performance Improvement Framework (PIF).