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Displaying 1 - 10 of 41 results
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Measuring culturally safe care through the patient experience surveys
Two documents describing the process followed by the Commission to identify key concepts and develop questions to measure patient experience of culturally safe care in the New Zealand patient experience surveys.
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Raising the bar on the national patient experience survey: phase one
Raising the Bar on the National Patient Experience Survey responds to the adult national inpatient experience survey results by investigating the lower scoring areas of the survey and recommending interventions to improve these results.
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The health care experience of disabled people during COVID-19: Summary of findings from the COVID-19 patient experience survey
The Health Quality & Safety Commission runs two national surveys every three months to gather information about how people experience health care in Aotearoa New Zealand hospitals and in primary care (going to the doctor or pharmacy).
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Home and community support services experience survey: National results 2024
This report presents national findings from the 2024 Home and community support services experience survey. The survey aim is to better understand how home and community support services are working for people and how they can be improved.
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Adult hospital patient experience survey: What have we learned from 5 years’ results?
This report sets out major themes from the results of the adult hospital patient experience survey since its inception in 2014. It covers how responses have changed over that time, and the variation in responses between different groups.
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Adult primary care patient experience survey: methodology and procedures
The methodology and procedures for the adult primary care patient experience survey (August 2020 update).
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Amended questions on how patients access care
There are amendments to the adult primary care patient experience survey questionnaire.
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New Zealand adult primary care patient experience survey questionnaire
This document is a copy of the adult primary care patient experience survey questionnaire.
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From PES to PDSA – Workbook: Using adult primary care patient experience survey data for quality improvement
From PES to PDSA – Workbook: Using adult primary care patient experience survey data for quality improvement.
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Home and community support services experience survey: Methodology and procedures
This document sets out the methodology and procedures for the home and community support services experience survey.