Resource library Whare rauemi

This document outlines the protocol for reviewing patient comments from the adult primary care patient experience survey.

This investment case for a quality improvement programme to reduce harm caused by clinical deterioration was prepared for the Health Quality & Safety Commission by Sapere Research group.

The Global Trigger Tool (GTT) is a methodology developed by the Institute for Healthcare Improvement to identify patient harm that occurs in health care organisations.

This is a summary version of the Commission's video on effective use of the World Health Organization's surgical safety checklist.

Lana Bartlett describes her family's experiences communicating with health care staff during her father's stay in hospital.

Watch Dr Robert Lloyd from the Institute for Healthcare Improvement (IHI), show how to use a 'family of measures' to monitor the impact of quality improvement work.

Over the past 30 years, the health quality movement has striven to reduce unwarranted variation. In this paper we examine the New Zealand context.

The Medication Safety Expert Advisory Group is developing a full alert following release of a safety signal issued in October 2012 on oral metoprolol administration.