Publications

Survey findings

2025

• Adult primary care patient experience survey – summary report for practices

2024

• Home and community support services experience survey national results 2024

• Primary care experience in people with mental health conditions: results from a national patient experience survey (www.nzmj.org.nz)

2022

• A window on quality 2022 (Part 2) | Whakarāpopototanga matua: He tirohanga kounga 2022 (Wāhanga 2)
• The health care experience of disabled people during COVID-19: Summary of findings from the COVID-19 patient experience survey
• Key findings from the adult hospital inpatient experience survey: February 2022
• Key findings from the adult primary care patient experience survey: February 2022

2021

• A window on quality 2021: COVID-19 and impacts on our broader health system – Part 1 | He tirohanga kounga 2021: me ngā pānga ki te pūnaha hauora whānui – Wāhanga 1
• Bula Sautu – A window on quality 2021: Pacific health in the year of COVID-19 | Bula Sautu – He mata kounga 2021: Hauora Pasifika i te tau COVID-19. 9th December, 2021

2020

• Adult hospital patient experience survey: What have we learned from 5 years’ results?
• Adult primary care patient experience survey 2019: A review of responses in the general practice module and suggestions for the future

2019

• A window on the quality of Aotearoa New Zealand’s health care 2019 – a view on Māori health equity | He matapihi ki te kounga o ngā manaakitanga ā-hauora o Aotearoa 2019 – he tirohanga ki te ōritenga hauora o te Māori

2018

• A window on the quality of New Zealand's health care 2018

2017

• A window on the quality of New Zealand's health care 2017

2015

• A window on the quality of New Zealand's health care 2015

Quality improvement

• Patient experience surveys are vital in the twenty-first century: let’s put some myths to rest
  

  Patient-reported data derived from surveys places patient feedback at the heart of quality improvement and health system responsiveness. Such surveys are not without critics, however, who contend that there are better ways to collect feedback. In this article published in the New Zealand Medical Journal we debunk these myths in the context of the Te Tāhū Hauora Health Quality & Safety Commission patient experience survey programme.

• From PES to PDSA – Workbook: Using adult hospital inpatient experience survey data for quality improvement
• From PES to PDSA – Workbook: Using adult primary care patient experience survey data for quality improvement
• Co-designing nudges: Phase two of raising the bar on the national adult inpatient experience survey
• Raising the bar on the national patient experience survey: phase one

Survey methodology and information

The  survey methodology and information page contains information about our patient experience surveys including their development, methodology, measurement and review.