We can learn a great deal from adaptations made by the health and disability sector during the COVID pandemic, and through learning, provide better, more equitable and accessible services and be better prepared for future challenges.

The adaptations made by organisations have varied, from hygiene care packages and kai parcels to embracing telemedicine. Many are being evaluated to be retained rather than returning to ‘how it was before’; others have been less successful, but we can still learn from them by understanding the context and barriers involved.

Sharing stories is one way to share knowledge and understanding. The resources included here have been curated and approved for sharing. We will add to them over time.

If you know of other stories that could be considered for inclusion, please email info@hqsc.govt.nz with COVID-19 in the subject line.


‘COVID-19: Safety-II in action’ – with Suzette Woodward, Simon Gill and Paul Stretton (Q)

This webinar from the UK provides opportunities to learn from adaptions made during COVID-19 and to look at future models of care. A written summary of the webinar is also available on this website.

How the health system in New Zealand responded to COVID-19 (The King's Fund)

Sue Nightingale, Chief Medical Officer at Canterbury District Health Board, explains the role senior leaders played to empower people in the health and care services to make their own plans, supporting them to feel confident and taking on the politics so people could concentrate on what needed to be done.

Innovation and transformation of models of care in response to COVID-19 (3.5MB, pdf) (Queensland Clinical Senate)

This report from the Queensland Clinical Senate details the innovations and transformations that occurred in response to COVID-19 and includes recommendations for future models.

Whānau Āwhina Plunket's response to COVID-19 (Whānau Āwhina Plunket)

Dr Jane O’Malley, chief nurse at Whānau Āwhina Plunket, talks about her experience co-leading Plunket during the global COVID-19 pandemic; the challenges the team had to navigate and creating a new virtual service in just two weeks. Their focus was on prioritising those with highest needs. Now we are moving to COVID-19 alert level 1, they are evaluating the impact and future model.

Last updated 12/06/2020